No Refund Policy 

At Esperanza Estate Elevated Essentials we take great pride in providing high-quality, handcrafted luxury soaps and skincare products. Due to the personal and intimate nature of skincare products, and for hygiene and safety reasons, we have a No Refund Policy on all purchases.

1. No Refunds on All Sales

All sales made through our e-commerce Website are final. Once an order has been processed and shipped, we do not offer refunds, exchanges, or returns. This policy applies to all items, including but not limited to soaps, skincare products, and bath accessories.

2. Exceptions

The only exceptions to this policy occur in the following cases:

• Incorrect Product Sent: If you receive a product that was not what you ordered, please contact us immediately so that we can arrange for an exchange or replacement.

3. No Refunds for Allergic Reactions

Due to the nature of our luxury soap products, we strongly recommend conducting a patch test before using any of our items to ensure they are suitable for your skin. We are not responsible for any allergic reactions, skin irritation, or adverse reactions caused by any of our products. Please consult a dermatologist if you have any concerns regarding ingredients or skin sensitivities.

4. Product Description Accuracy

We make every effort to ensure the accuracy of product descriptions, ingredients lists, and images on our Website. However, we cannot guarantee that every product image or description will be exactly as it appears due to differences in screen displays or natural variations in our handcrafted products.

5. Order Cancellation

Once an order is placed, it cannot be canceled or modified, as we begin processing orders immediately. Please ensure that your order details are correct before completing your purchase.

6. Contact Us

If you have any concerns or questions about this policy or any issues with your order, please contact our customer support team at:

Esperanza Estate

priscilla@esperanzaestate.com

786-299-3512

By placing an order on our Website, you acknowledge and accept this No Refund Policy.

This policy ensures that customers are aware of the non-refundable nature of purchases and highlights exceptions, while keeping in line with industry standards for skincare; However, if you are unhappy with your soap or other skincare products, please contact us directly (priscilla@esperanzaestate.com) and we will do our best to assure your satisfaction. Please be sure to include your Order Number in the subject or body